Coronavirus – COVID-19 – Actions we are taking

We are entrusted with providing our customers with safe, clean and reliable water. As California and the nation confront the novel coronavirus, COVID-19, we are responding with a heightened state of operational readiness and delivering 100 percent of our services.

Read “Rest assured: area tap water is safe to drink” here.

We remain in constant communication with state health officials and are following the California Department of Public Health‘s guidance as it relates to operations and the safety of our employees, customers and members of the public.

People at higher risk of getting very sick from COVID-19 are advised to limit outings, avoid gatherings and stay home. This population includes older adults, individuals who have compromised immune systems and individuals who have serious chronic medical conditions like heart disease, diabetes and lung disease.

Our Grass Valley business office has temporarily closed. Our customer service team is available on reduced hours Monday-Thursday 8 am-5pm to provide service and to answer any questions via phone at (530) 273-6185 or email at

Need to pay your bill? We encourage customers to sign up for online billing. Sign up today here.

The temporary customer service hours are 8 a.m. – 5 p.m. Monday through Thursday. During these hours, customer service personnel are available to assist customers via telephone and email at (530) 273-6185 and

We also provide drop boxes: in Grass Valley – outside the front door of the main business office at 1036 West Main Street. In Placer County, at two locations – outside the gate at the NID North Auburn Water Treatment Plant, 12200 Locksley Lane in North Auburn, or at Safeway, 2500 Bell Road in Auburn (box located near store entry).

Quick links

We recommend these sources for up-to-date COVID-19 information on the local, regional, state and federal levels:

Centers for Disease Control (CDC)

Rumor Control about COVID-19 from FEMA

California Department of Public Health  – COVID-19 in California

Nevada County COVD-19 Information

Placer County COVID-19 information

Safeguarding our community

For nearly 100 years, NID has kept the water flowing for our community. During this time of uncertainty and as our community takes unprecedented precautions to slow the spread of COVID-19, we at NID vow to keep our vital water delivery system in operation.

Rest assured, our treated water is safe to drink. NID’s treatment processes are specifically designed to protect the public from viruses and harmful bacteria.

Also, the Environmental Protection Agency (EPA) affirms that the “COVID-19 is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective …. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.”

Keeping the water flowing – Our water system is critical infrastructure

The NID water delivery system and dam operations are considered ‘critical infrastructures.’ They are functions so essential that our continued operation is required to ensure the security of our region, our economy, and the public’s health and safety.

To that end, our front-line employees will continue to work throughout this public health emergency to ensure our water is treated to high-quality standards and is transported efficiently to you. Also, around-the-clock operations ensure our dams and water supply are managed to continue to meet all of our demands.

We are taking the following precautions:

To help slow the spread of the virus, and limit the risk of our own employees, we are asking employees who have direct customer contact to take social distancing measures, such as avoiding handshakes and reducing interpersonal close contact as much as possible, as well as practicing safe hygiene, including sanitizing their hands frequently and routinely wiping down counters and work spaces to disinfect surfaces.

The Business Center in Grass Valley has been closed until further notice.

All recreational facilities and campgrounds have been closed until further notice.

Board of Director and Committee meetings are being held via video conference until further notice. Check the specific agenda for call-in information.

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